Frequently Asked Questions

Everything you need to know about your Velour beauty experience.

What is the status of my order?

Once your order is placed, you will receive a confirmation email followed by a tracking number as soon as your package leaves our warehouse. You can monitor your shipment via our tracking portal.

Are Velour products cruelty-free?

Yes, we are committed to ethical beauty. All Velour products are 100% cruelty-free and we never test on animals at any stage of production.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on beauty products that have been opened or tested.

Do you offer international shipping?

Yes, Velour ships to over 50 countries worldwide. Shipping costs and customs duties are calculated at checkout based on your specific location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.